Manager Transport Operations , ROC

 

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• University Education: Master or Bachelor degree in Engineering, Supply Chain Management or similar
• +3 years’ work experience in operations/supply chain/logistics/e-commerce and transportation
• People Management experience
• Knowledge of Excel (Pivot Tables, VLookUps)
• Advanced level in English (spoken, written)
• Experience in Project Management
• Excellent communication, both verbal and written

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Role Overview:
As an integral part of the European Transportation team, the Transport Ops Manager is responsible for the optimization of the transportation network. The role ensures the cost effective and reliable networking of Amazon FCs and line haul connections to all Direct Injection carriers. The successful candidate will be responsible for understanding the overall EU Transportation strategy and continually identifying operational, service, and process improvements in relation to customer experience enhancement in a cost effective environment. The European Transportation team works with Amazon’s Fulfilment Centers (FC), Supply Chain, Customer Service, Retail and Finance teams and externally with service providers, offering business and logistics expertise to ensure optimal delivery of service solutions.

Role Responsibilities:

• Managing the day to day team of Specialists to ensure that all the loads are being managed in the most efficient way with the highest quality.
• Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook and Word)
• Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• Develop and understand performance metrics to assist with driving business results.
• Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
• Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
• Communicate with Carriers and internal customers (Planning, Fulfillment Centers).
• Provide real-time customer experience by managing 24*7 operating environment.
• Interacts with internal and external stakeholders and Senior Leadership to develop and manage change.

To be successful in this role, you need a passion for making data driven decisions which will have direct impact on customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adapt to learning new tools and systems is instrumental in your role on the team. Our environment is deadline driven, fast paced, and requires you to be detail-oriented and comfortable interacting and working with multiple teams (business and technical).

We are open to hiring candidates to work out of one of the following locations:

Prague, CZE

• Experience with supply chain management and transportation concepts such as planning, scheduling, logistics, delivery performance, carrier performance
• Experience managing large teams across different levels of expertise
• Communication skills in other languages: Spanish, German, Polish, French or Italian
• Data and metrics driven focus, both qualitative and quantitative
• Strong analytical background; comfortable in ambiguous situations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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